Refund Policy

At Novara Decor, we strive to ensure that our customers are completely satisfied with their purchases. Please read our refund policy carefully to understand your rights and our process regarding refunds and cancellations.

1. Eligibility for a Refund

We issue refunds under the following specific conditions:

Damaged or Defective Items: The product arrived damaged, broken, or with manufacturing defects.
Incorrect Item Received: You received a different item from what you ordered.
Out of Stock: An ordered item becomes unavailable after payment confirmation.

Note: Change-of-mind purchases or minor natural variations in decor materials do not qualify for a cash refund, but may be eligible for exchange or store credit.

2. Reporting Period & Process

Notice Window: Any claim for a refund due to damage or defect must be reported within 48 hours of order delivery.
Required Proof: Send clear photos or a short video showing the damaged product along with your packaging box and Order Number.
Submission: Email your claim to support@novaradecor.store or reach out to our WhatsApp support team.

3. Refund Options

Once your return/claim is inspected and approved, you can choose from:

Store Credit: Issued instantly as a discount code or digital credit for future purchases.
Replacement / Exchange: Free shipment of a replacement item.
Original Payment Method: Refund credited back to your original payment account or bank transfer (takes 5–7 business days).

4. Order Cancellations

Orders can be canceled before they are dispatched for delivery. Full refunds will be processed immediately for canceled unshipped orders.
Once an order has been shipped, it cannot be canceled and must follow our standard return process.