Return & Exchange

Return & Exchange Policy

At Novara Decor, your satisfaction is our top priority. We take great pride in the quality and craftsmanship of our products. However, if you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns & Exchanges

  • Items must be returned or exchanged within 7 days of delivery.

  • Products must be unused, unwashed, undamaged, and in their original packaging with all tags attached.

  • Proof of purchase (order number or invoice) is required for all returns or exchanges.

2. Non-Returnable Items

  • Items purchased on clearance or final sale.

  • Customized or personalized home decor products.

  • Items damaged due to customer misuse or improper care.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery:

  1. Take clear photos/videos of the damaged item and the packaging.

  2. Email us at support@novaradecor.store (or contact us via WhatsApp) with your Order ID and the media attached.

  3. We will inspect the issue and arrange a free replacement or exchange immediately.

4. How to Request a Return or Exchange

  1. Contact our customer support team with your Order Number and reason for exchange/return.

  2. Once approved, pack the item securely in its original packaging.

  3. Send the item back to our provided return address. (Note: Return shipping charges are to be borne by the customer, unless the item delivered was damaged or incorrect).

5. Refunds Policy

  • Store Credit / Exchange: Once the returned item is inspected and approved, we will issue store credit or dispatch your exchanged product.

  • Cash Refunds: Cash refunds are only applicable if the product received was damaged or out of stock. Processing refunds may take 5–7 business days via original payment method / bank transfer.

Need Help?

If you have any questions regarding our policy, feel free to reach out: